Privacy Policy

Last updated: March 02, 2026

1. Introduction

Welcome to Shop Commander ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce analytics dashboard service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and timezone preferences
  • Billing Information: Payment details processed securely through Stripe (we do not store credit card numbers)
  • Store Connection Data: API credentials for connected platforms (WooCommerce, Shopify, eBay, etc.)
  • Communication Data: Email preferences and notification settings

2.2 Information We Collect Automatically

  • E-commerce Data: Orders, sales, revenue, and product information from your connected stores
  • Analytics Data: When you connect Google Analytics, we access traffic, visitor, and behavior data
  • Usage Data: How you interact with our dashboard, features used, and session information
  • Technical Data: IP address, browser type, device information, and operating system

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our dashboard service
  • Aggregate and display your e-commerce data from multiple platforms
  • Send daily health email reports (if enabled)
  • Process your subscription payments through Stripe
  • Respond to your support requests and inquiries
  • Send important service updates and notifications
  • Improve and optimize our service
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

  • All data is encrypted in transit using SSL/TLS
  • API credentials are encrypted at rest in our database
  • Access to your data is restricted to authorized personnel only
  • We use secure hosting infrastructure with regular security updates
  • Payment processing is handled by PCI-compliant Stripe

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Stripe (payment processing), AWS SES (email delivery), hosting providers
  • Connected Platforms: We access data from platforms you explicitly connect (WooCommerce, Shopify, Google Analytics, etc.)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Team Members: If you invite team members, they can access your dashboard data

6. Third-Party Integrations

Our service integrates with third-party platforms. When you connect these platforms, you authorize us to access specific data:

  • WooCommerce: Order data, customer information, product details
  • Shopify: Order history, product catalog, customer data
  • Google Analytics: Traffic data, visitor statistics, behavior analytics
  • eBay, Amazon, Etsy: Sales data, order information, inventory

Each platform has its own privacy policy. We recommend reviewing their policies to understand how they handle your data.

7. Your Rights and Choices

You have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information through your profile settings
  • Deletion: Request deletion of your account and associated data
  • Data Portability: Export your e-commerce data
  • Opt-Out: Unsubscribe from marketing emails or disable daily health email reports
  • Disconnect Stores: Remove platform connections at any time

To exercise these rights, contact us at support@shopcommander.biz

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your logged-in session
  • Remember your preferences
  • Analyze usage patterns to improve our service
  • Provide security features

You can control cookies through your browser settings, but disabling cookies may limit functionality.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our dashboard. Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: